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Policies

Policy information including: Complaints Handling; Date Protection; The Environment; Equalities; Freedom of Information; Gaelic; PSRA Disclosures; and more.

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Resources and Publications
Policies

Complaints Handling

Creative Scotland is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.
Creative Scotland Fair Work Statement

Creative Scotland is committed to the Scottish Government’s Fair Work First policy. We are striving to be an organisation which sees employees engaged in what we do, supported through training and development opportunities, and we promote positive approaches to make Creative Scotland a flexible and dynamic place to work.
Data Protection

Find out about the personal information we hold and use in the delivery of our funding, advocacy and development services, and your rights in relation to this data.
Dignity at Work in Scotland’s Creative and Cultural sectors

Creative Scotland is committed to the Scottish Government’s Fair Work First policy. We are striving to be an organisation which sees employees engaged in what we do, supported through training and development opportunities, and we promote positive approaches to make Creative Scotland a flexible and dynamic place to work.

Equalities in Creative Scotland

We are refreshing our approach to equalities to put more focus on being fair, enabling, transparent and distinctive and working to ensure that we have a positive influence on wider creative practice and people’s experience of the arts and culture in Scotland.
Freedom of Information (FOI)

The Freedom of Information (Scotland) Act 2002 was designed to promote a culture of openness and accountability amongst public sector bodies by providing people with access to the information held by them.
National Fraud Initiative - Privacy Notice

Creative Scotland is required by law to protect the public funds it administers. We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
Public Service Reform Act Disclosures

The Public Services Reform (Scotland) Act 2010 introduced duties to publish information for public bodies in Scotland. These report summarise the information required to be disclosed by the Act for Creative Scotland.

Quality Standards

Creative Scotland aims to provide a prompt, helpful and high quality service as part of our work to support the arts, screen and creative industries across all parts of Scotland on behalf of everyone who lives, works or visits here.
Supplying Creative Scotland

Creative Scotland procures goods, services and works by either issuing competitive tenders or invitations to quote in line with Scottish Government policy and all relevant legal requirements.
Trade Union Facility Time Publication

The Trade Union (Facility Time Publication Requirements) Regulations 2017 require public sector employers to publish information relating to facility time taken by union representatives. The following disclosures relate to Creative Scotland for the year to 31 March 2019.
Unacceptable Behaviour Towards Creative Scotland Staff Policy

Creative Scotland is committed to providing a quality service to all applicants and members of the public that interact with us, seek our funding or other support. In return, we expect everyone who comes into contact with our staff to treat them with respect.

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