Enquiries, feedback and / or complaints

Last updated 10 April 2024

What personal information do we collect about you?

We may process personal information, including your name and contact details, that you provide to us in the course of making an enquiry, submitting a data protection rights request, giving feedback or making a complaint either by letter, telephone, via our website or by email.

What are our purposes for processing your personal information?

To handle and respond to any enquiries, information requests, data protection rights requests, feedback and/or complaints made by you.

What is our legal basis for handling and using your personal information?

Public Function - in the performance of tasks carried out in the public interest or in the exercise of Creative Scotland’s official authority as Controller including under the Public Services Reform (Scotland) Act 2010

Legal Obligation – processing is necessary for compliance with a legal obligation - to comply with a common law or statutory obligation e.g. to comply with data protection laws.

How long will we keep your personal information?

Up to 5 years