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Complaints Handling

Creative Scotland is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. The document below describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.

Downloads

Complaints Handling Procedure

Download Creative Scotland's Complaints Handling Procedure in PDF format.

Complaints Handling Procedure - Gaelic Translation

Download Creative Scotland's Complaints Handling Procedure in Gaelic in PDF format.