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Policies

Complaints Handling

Creative Scotland is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.

Data Protection

Creative Scotland is committed to protecting the rights and privacy of individuals in accordance with the Data Protection Act 1998. We need to process certain information about our staff, customers, and other individuals that we have dealings with for administrative purposes.

Environment Policy

Creative Scotland, like all Government bodies in Scotland, has a statutory requirement under the Climate Change (Scotland) Act 2009 to act in the way best calculated to contribute to delivery of the Act’s emissions reduction targets; and to act in a way that it considers most sustainable.

Equalities in Creative Scotland

We are refreshing our approach to equalities to put more focus on being fair, enabling, transparent and distinctive and working to ensure that we have a positive influence on wider creative practice and people’s experience of the arts and culture in Scotland.

Freedom of Information

The Freedom of Information (Scotland) Act 2002 was designed to promote a culture of openness and accountability amongst public sector bodies by providing people with access to the information held by them.

Management Statement and Financial Memorandum

This management statement and associated financial memorandum has been drawn up by the Scottish Government’s Culture, External Affairs and Tourism Directorate (the sponsor Directorate) in consultation with Creative Scotland.

National Fraud Initiative - Fair Processing Notice

Creative Scotland is required by law to protect the public funds it administers. We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

Public Service Reform Act Disclosures

The Public Services Reform (Scotland) Act 2010 introduced duties to publish information for public bodies in Scotland. These report summarise the information required to be disclosed by the Act for Creative Scotland.

Supplying Creative Scotland

Creative Scotland procures goods, services and works by either issuing competitive tenders or invitations to quote in line with Scottish Government policy and all relevant legal requirements.