Complaints Handling Procedure
Freedom of Information
Management Statement / Financial Memorandum
Public Service Reform Act Disclosures
National Fraud Initiative (NFI) - Fair Processing Notice
We are refreshing our approach to equalities to put more focus on being fair, enabling, transparent and distinctive and working to ensure that we have a positive influence on wider creative practice and people’s experience of the arts and culture in Scotland. We believe that participation in the arts can help promote equality and diversity, and contributes to wellbeing. People from different backgrounds, of all ages, and of different equality groups can discover significant life opportunities through access to the arts.
We have developed our Equality Outcomes following consultation. These outcomes are embedded in Creative Scotland’s revised long-term plan, to be published in 2014.
Download and view our Equalities Mainstreaming Report (accessible formats will be available soon)
We are currently developing a scheme to support creative projects. This new fund will support Gaelic arts activity such as drama, new writing and learning through arts in communities, as well as helping to increase the number of Gaelic speakers by providing more opportunities for people to use the Gaelic language.
Our Commitment to the Gaelic Language Plan
You can find out more about the plan here: gaidhlig.org.uk.
Creative Scotland is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. The document below describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
Creative Scotland, like all Government bodies in Scotland, has a statutory requirement under the Climate Change (Scotland) Act 2009 to act:
- In the way best calculated to contribute to delivery of the Act’s emissions reduction targets; and
- In a way that it considers most sustainable.
The Freedom of Information (Scotland) Act 2002 was designed to promote a culture of openness and accountability amongst public sector bodies by providing people with access to the information held by them.
Any information can be requested under the Act. It’s important to mention that exemptions can apply, but we will only use these where it’s unavoidable. An example of this might be where information is of a commercially sensitive nature.
Creative Scotland has adopted the Scottish Information Commissioners Model Publication Scheme and has produced and published our Guide to Publication Scheme which details the information we make available in each of the Classes identified. Creative Scotland inherits the information of the two predecessor organisations and their information has been incorporated into this Guide.
If you have a request for information, please contact the Internal & External Communications Officer:
Phone: 0330 333 2000
International: +44 330 333 2000
Creative Scotland is committed to protecting the rights and privacy of individuals in accordance with the Data Protection Act 1998. We need to process certain information about our staff, customers, and other individuals that we have dealings with for administrative purposes. To comply with the Act, information collected about individuals must be used fairly, stored safely and securely and not disclosed to any third party unlawfully.
You have the right to ask us to inform you whether we use any personal information relating to you and to provide you with a copy.
If you wish to access your personal information from Creative Scotland, please fill in a Subject Access Request Form and return it to the following address:
If you have a question relating to your personal information, please contact the Internal & External Communications Officer:
Phone: 0330 333 2000
International: +44 330 333 2000.
This management statement and associated financial memorandum has been drawn up by the Scottish Government’s Culture, External Affairs and Tourism Directorate (the sponsor Directorate) in consultation with Creative Scotland. The management statement sets out the broad framework within which Creative Scotland will operate, while the financial memorandum sets out certain aspects of the financial framework in greater detail. The MS/FM does not convey any legal powers or responsibilities.
The Public Services Reform (Scotland) Act 2010 introduced duties to publish information for public bodies in Scotland. These report summarise the information required to be disclosed by the Act for Creative Scotland.
Creative Scotland is required by law to protect the public funds it administers. We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
On behalf of the Auditor General for Scotland, Audit Scotland appoints the external auditor to Creative Scotland and the National Lottery Distribution Fund. Audit Scotland is also responsible for carrying out data matching exercises.
Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified but the inclusion of personal data within a data matching exercise does not mean that any specific individual is under suspicion. Where a match is found it indicates that there may be an inconsistency that requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out. The exercise can also help bodies to ensure that their records are up to date.
Audit Scotland currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to Audit Scotland for matching for each exercise, and these are set out in Audit Scotland’s instructions.
The use of data by Audit Scotland in a data matching exercise is carried out with statutory authority, normally under its powers in Part 2A of the Public Finance and Accountability (Scotland) Act 2000. It does not require the consent of the individuals concerned under the Data Protection Act 1998. Data matching by Audit Scotland is subject to a Code of Practice.
For further information on Audit Scotland’s legal powers and the reasons why it matches particular information, see the full text privacy notice. For further information on Creative Scotland’s involvement in the NFI, please contact: Stephen Vallely (Finance Manager).
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